Refund policy

 

Shipping

At Bahaar Kitchen, we pride ourselves on quick dispatching and aim to ship the same day where we can.

We operate a strict midday cut-off for all orders.  

All delivery options operate on weekdays only, so all orders placed on a Friday will be delivered on a Monday at the earliest. We don't offer Saturday or Sunday delivery options or an option to collect. 

We fulfil our orders through Royal Mail. This is normally by 2nd Class for items up to 2kg and takes 3-5 working days (though it is taking longer at the moment due to the COVID pandemic and major staff shortages at Royal Mail). In order to retain the freshness and quality of our spices, we prepare small batches and dispatch them.

We offer an expedited £5.95 1st class Royal Mail service which normally takes 1-2 working days.

From time to time we do make mistakes and miss your express shipping options, and also fall out of stock after you have placed your order. We will try and refund you for any extra shipping on these occasions or in full as soon as possible.

We are working hard to look into expanding and scaling our products to consumers outside of the UK, so please bear with us as we work with our delivery providers to introduce an affordable and efficient international delivery option.

For international orders buyers are liable for all import taxes, customs charges and VAT for international orders, and also for any orders returned to us after non-collection or customs refusal. Failure to do this may result in items not being requested to be released, destroyed or further legal action. 

Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 


To be eligible for a return, your item must be in the same condition that you received it, sealed and unused, with labels, and in its original packaging. You’ll also need the receipt or proof of purchase. 


To start a return, you can contact us at hello@bahaarkitchenuk.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@bahaarkitchenuk.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.